Wheelie Good Travel Company Releases Comprehensive Report on the State of Disability Assistance at UK Airports
Manchester, UK – 5 December 2024
Jon Fletcher CEO of Wheelie Good Travel Company has published a groundbreaking report examining the state of disability assistance at UK airports. The report, based on extensive research and first-hand accounts, highlights significant gaps in service, identifies best practices, and calls for urgent action to improve airport assistance for passengers with disabilities.
The report, titled “Disabled Passenger Airport Assistance – The Need to Change” evaluates services provided under the Civil Aviation Authority (CAA) guidelines and the Equality Act 2010. It reveals that many passengers still face significant barriers, including inadequate staff training, inconsistent accessibility infrastructure, shortages of essential appropriate equipment and delays in receiving assistance.
Key Findings:
• Service Inconsistencies: Passengers reported varying experiences depending on the airport and even between visits to the same airport.
• Staff Training Gaps: The report identifies several gaps in the training of assistance personnel including, communication, manual handling, use of equipment and awareness of the needs of people with less visible disabilities.
• Accessibility Equipment: The report highlights an apparent shortage of essential equipment such as wheelchairs, aisle chairs, hoists etc.
• Safeguarding Concerns: For example, it was highlighted by several respondents to the survey that there is a common practice of separating disabled travellers from their families.
Recommendations:
The report outlines a roadmap for improvement, urging airports and assistance providers to:
1. Implement mandatory and standardized training for airport assistance staff.
2. Invest in appropriate equipment to address mobility and sensory challenges.
3. Enhance communication between passengers and service providers to reduce delays and misunderstandings, including smart phone apps and technology.
Quotes:
“Traveling should be a seamless experience for everyone, regardless of ability. Our findings show there is still a long way to go, but with the right focus and commitment, UK airports can lead the way in accessibility,” said Jon Fletcher, CEO of Wheelie Good Travel Company.
Next Steps:
Wheelie Good Travel Company is calling on government bodies, airlines, and airport operators to collaborate on these recommendations, inviting industry leaders to develop actionable solutions.
The full report is available for download at https://www.canva.com/design/DAGTEDntZR4/4bo9Fgy8MLVIRQ5BThoAvw/view?utm_content=DAGTEDntZR4&utm_campaign=designshare&utm_medium=link&utm_source=viewer
Contact Information:
For more information or to arrange an interview, please contact:
Jon Fletcher
CEO
Wheelie Good Travel Company
0161 408 2161
Jon@wheeliegoodtravelcompany.com
Wheeliegoodtravelcompany.com